Chief of Staff to the CEO

Key Responsibilities
CEO Partnership and Follow-Through
• Join key meetings with the CEO (virtual) and summarize insights, decisions, action items, and owners within 24 hours.
• Track the CEO's deadlines and commitments, flag conflicts early, and keep him organized on what's due.
• Review the CEO's inbox at a high level to identify priorities, decisions, and follow-ups, and handle or delegate them.
• Review first drafts from other teams before they reach the CEO to make sure they meet his expectations.
• Keep priority initiatives moving when the CEO is unavailable, within agreed decision limits. Cross-Functional Coordination
• Track deliverables owed by department leaders and follow up until they are complete.
• Work with department heads to keep teams aligned on priorities and deadlines.
• Identify bottlenecks, dependencies, and risks across departments, and resolve or escalate them. Data and Workforce Insight
• Use operational and workforce management data (staffing, capacity, productivity) to identify problems and support decisions.
• Turn data into short, clear updates for the CEO. Strategic Projects and Problem Solving
• Lead strategic projects from start to finish: scope, timeline, owners, milestones, and deliverables.
• Take high-level problems from the CEO, gather information, propose practical solutions, and follow through until resolved. Requirements & Qualifications Required
• 8+ years of experience in project or program management, business operations, workforce management,



management consulting, or a Chief of Staff role.
• Hands-on experience with data and workforce management: staffing and capacity planning, productivity metrics, and dashboards.
• 3+ years working directly with senior executives or business owners.
• Proven track record leading cross-department projects without direct authority over the people involved.
• Advanced English (C1 or higher, written and spoken) and fluent Spanish.
• Strong written communication: able to turn complex situations into clear, short updates, and to give clear feedback on others' work.
• Available to work hours that overlap with Pacific Time.
• Proficiency with project management tools, Excel or Google Sheets, and Google Workspace or Microsoft 365.
• Bachelor's degree in Business, Industrial Engineering, or a related field, or equivalent experience.
• High discretion with confidential business, client, and case information. A confidentiality agreement is required. Preferred
• Previous Chief of Staff or management consulting experience.
• Workforce management experience in a contact center, BPO, or high-volume service operation.
• Experience in a professional services firm or a fast-growing company.
• Experience working with US-based leadership. Core Competencies
• Execution and follow-through
• Influence without authority
• Data-driven problem solving
• Executive communication
• Quality judgment (knowing when work is ready for the CEO)
• Discretion

📌 Chief of Staff (Guadalajara)
🏢 Legal Management Group
📍 Guadalajara