Responsibilities Responsible for supporting the WAN/LAN infrastructures for several accounts
Provide life-cycle management, quality assurance, customer communications and technical troubleshooting support. Assigned to multiple complex accounts encompassing a wide range of technical feature sets.
Use provided network troubleshooting tools to perform basic probing/diagnosis to fix issues and route tickets to appropriate teams for further resolution
Coordinates with field support organizations to install/fix network issues Qualifications Basic Telecom, MS-Office, ATT Products, Networks Fundamentals, Network Design Level 1
Excellent written and verbal skills in English (CEFR B2 and above) Desired Qualifications Works on problems of extremely complex scope where analysis of situations or data requires in-depth evaluation covering all aspects of IP based networking
Should have knowledge of LAN protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc
Should have knowledge of WAN protocols like EIGRP, OSPF and BGP. Onsite and language
Onsite
English - intermediate
Portugues: preferably #J-18808-Ljbffr

📌 Technical Support Engineer (Guadalajara)
🏢 Turtle Trax
📍 Guadalajara