• Process and fulfil user access, mailbox, group membership, and service account requests in line with defined SLAs and security policies.
• Perform access validation, troubleshooting, and entitlement corrections, escalating complex cases as required.
• Execute provisioning/deprovisioning activities across AD, email systems, and integrated applications.
• Ensure compliance with access governance controls, including documentation, audit readiness, and ticket hygiene.
• Support user access review process, perform remediation and reporting.
• Conduct root cause analysis for recurring access issues and recommend process improvements.
• Perform provisioning and deprovisioning activities via Saviynt IGA, ensuring accurate entitlement mapping to SAP systems (ECC / S4 / BW / GRC as applicable).
• Validate and troubleshoot failed provisioning jobs, connector issues, and access sync discrepancies between Saviynt and SAP.
• Proficient in Spanish as most of interactions with end user will be in Spanish remote B1 english

📌 Support (México)
🏢 Turtle Trax
📍 México