The Senior Customer Success Manager LATAM owns Wisers customer portfolio in Latin
America mainly retailers and brands in Mexico. Acting as the main point of contact from
onboarding to renewal this key role ensures clients get measurable value from Wisers tools
(Market Intelligence LPC and PI) protects and grows recurring revenue and works closely
with internal teams to meet client needs.

Essential Functions

- Own the LATAM portfolio and act as the trusted advisor for each account from day-today questions to executive relationships.
- Prepare and lead renewal negotiations identify upsell and cross-sell opportunities and
- work with Account Executives to close them.
- Lead onboarding and new projects: scope client needs launch feasibility requests with
- Operations and follow implementations through to go-live with the Engagement
- Manager.
- Protect data quality by checking catalogues matching and data feeds before they reach
- the client and escalate issues quickly to Support and Operations.
- Run regular business reviews (QBRs) that show clients the value and ROI of Wisers tools.
- Monitor account health and usage flag at-risk accounts early and drive escalations to
- resolution
- Keep Salesforce accurate: opportunities renewal stages health scores and account
- notes.
- Share LATAM client and market feedback with Product Operations and Marketing.

Qualifications :

Required Qualifications Education and Experience

- 5 years of experience in Customer Success Account Management or consulting in a
- B2B SaaS or data business including large or strategic accounts.
- Proven track record on renewals retention and upsell with ownership of revenue
- targets.




- Fluent Spanish and English spoken and written.
- Based in Mexico with the right to work there.
- Comfortable with data: able to read a dataset spot inconsistencies and turn numbers
- into a business story.
- Strong client presence: able to lead executive meetings negotiations and escalations.
- Autonomous and organized able to work with a manager in a different time zone.
- Experience with a CRM (ideally Salesforce) and excellent mastery of Microsoft Office
- Suite including Excel and PowerPoint.

Additional Information :

Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

EEO STATEMENT - Wiser Solutions Inc. is an Equal Opportunity Employer and prohibits Discrimination Harassment and Retaliation of any kind. Wiser Solutions Inc. is committed to the principle of equal employment opportunity for all employees and applicants providing a work environment free of discrimination harassment and retaliation. All employment decisions at Wiser Solutions Inc. are based on business needs job requirements and individual qualifications without regard to race color religion sex national origin family or parental status disability genetics age sexual orientation veteran status or any other status protected by the state federal or local law. Wiser Solutions Inc. will not tolerate discrimination harassment or retaliation based on any of these characteristics.

Remote Work :

Yes

Employment Type :

Full-time

📌 Senior Customer Success Manager (SaaS) LATAM (Ciudad de México)
🏢 Wiser Solutions
📍 Ciudad de México