EY-GDS- HR People Experience Partner- Senior

People Consulting – HR People Experience Partner

About the Role

The People Experience Partner is a Tier 2 HR role within the regional HR delivery model, providing people partnership support to assigned client groups, business units, functions, and geographies.

As part of a co-located, clustered People Partnership team, this role helps deliver seamless, tech-enabled employee experiences while supporting leaders on complex people matters and enabling consistent adoption of HR processes, tools, and ways of working.

The People Experience Partner works closely with the Regional HR Delivery Lead, HR Business Leaders, Centres of Excellence and Innovation, HR Generalists, People Solutions Advisors, and broader People Solutions teams to ensure matters are addressed at the appropriate level and escalated when regional, legal, or specialist expertise is required.

Key Responsibilities

- Provide people partnership support to assigned client groups and leaders across the region.
- Coach and advise leaders on complex or sensitive people matters.
- Support leaders across employee relations, performance management, talent and succession, learning and development, rewards, mobility, talent acquisition, change initiatives, and organization design.
- Apply sound judgement and escalated matters requiring broader regional, legal, or specialist expertise.

2. HR Service Delivery & Operating Model

- Operate within the Tier 2 layer of the regional HR delivery model.
- Coordinate effectively with Tier 0 Direct Access, Tier 1 People Solutions Advisors, the Regional HR Delivery Lead, HR Business Leaders, Centres of Excellence and Innovation, HR Generalists,



and broader People Solutions.
- Ensure people matters are addressed at the appropriate service tier and escalated when necessary.
- Support delivery of HR services in accordance with established regional priorities, governance, and service standards.

3. People Processes & HR Programs

- Partner with HR stakeholders to implement agreed people initiatives across assigned client groups.
- Apply standardized people processes and support leaders in managing routine people activities.
- Contribute feedback and insights to continuously improve HR playbooks, tools, processes, and ways of working.
- Champion adoption of self-service and digital HR solutions.
- Leverage people data, analytics, HR systems, and AI-enabled tools to generate insights and support decision-making.
- Help leaders navigate standard HR processes efficiently, allowing People Partners to focus on higher-value and more
- Bring a One HR enterprise mindset, collaborating across HR teams and geographies.
- Share insights from cases, leader interactions, and local or client-group needs.
- Help improve service quality, standardization, employee experience, and adoption of the regional HR delivery model.

Experience & Qualifications

Professional Experience





- 5-8 years of progressive Human Resources experience for experienced People Experience Partner profiles.
- 8+ years of progressive Human Resources experience for more senior People Experience Partner profiles.
- Strong generalist HR experience, preferably within regional or integral environments.
- Demonstrated experience supporting leaders in complex, matrixed organizations.
- Experience working within shared-service, clustered, or tiered HR operating models is preferred.

Education

- Bachelor's degree in Human Resources, Business, Psychology, or a related field.
- Advanced degree or professional HR certification is a plus.

Required Skills & Capabilities

- Strong HR generalist knowledge across employee relations, performance management, talent, succession, learning, rewards, mobility, talent acquisition, organization design, and change.
- Ability to navigate complex people matters while applying sound judgement and appropriate escalation.
- Strong stakeholder management, influencing, facilitation, and coaching skills.
- Ability to build trusted relationships with business leaders and collaborate effectively across multiple HR teams.
- Experience using people analytics and HR information systems to support insights and decision-making.
- Ability to work effectively in complex, matrixed, and evolving environments.
- Strong written and verbal communication skills.
- Comfort working through ambiguity and managing multiple stakeholder priorities.
- Experience working with HR information systems and digital HR platforms.
- Workday experience is a plus.
- ServiceNow experience is a plus.
- Experience with people analytic

📌 EY-GDS- HR People Experience Partner- Senior (Ciudad de México)
🏢 Ey
📍 Ciudad de México