Role Purpose:

Customer Service are at the forefront of a fast-paced strategic environment. Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team-oriented attitude. Customer Service Managers must be organized, engaged with the team and a strong, results-driven, work ethic.

Duties and Responsibilities:

- Soliciting and acquiring daily, weekly, and monthly freight
- Accurately booking orders and entering data in the system
- Developing and maintaining strong customer relationships
- Managing equipment/freight balances daily for responsible market
- Maintaining freight commitments using system tools
- Communication with the customer on load changes, status updates, and late load notice. Document communication events.
- Track freight to proactively seek out issues that may cause late deliveries and ability to coordinate plans to swap to save on-time delivery.
- Quickly and effectively problem solve issues.
- Strong follow through and ability to frequently update customers on high profile loads.
- Ability to multi-task while maintaining organization.




- Update customers on availability of equipment.
- Escalate issues to management.
- Documentation of customer operating procedures

Working Relationships

- Clients
- Other Customer Managers
- Driver Managers
- Sr Customer Manager

Knowledge, skills, experience & education:

- Requires strong phone and interpersonal skills
- Strong sales work ethic
- Excellent customer service and a pro-active mind set
- Prior inside sales experience-prospecting, account management, and account development
- Strong, results-driven, work ethic
- Prior transportation experience preferred
- Proficient understanding of Microsoft Excel, Word, Powerpoint, and Outlook
- AS400 and TMS familiarity preferred
- Demonstrated skill in management of large account relationships
- Ability to de-escalate upset customers, understanding the process of listening, showing sympathy, offering solutions, and closure
- Ability to communicate in detail and ability to recognize what detail is important to each specific customer
- Dedicated work ethic

📌 MEX - Customer Service (Santiago de Querétaro)
🏢 CR England
📍 Santiago de Querétaro