We are looking for a Customer Success Manager Specialist (PMO) at G-Integral

We are seeking a professional capable of guaranteeing the proper execution, tracking, and control of strategic projects using management methodologies that optimise resources and mitigate risks.

What you will do with us:

- Lead the client onboarding process, managing official CSM Cross Border documentation, meeting minutes, and communication through Monday.com.
- Be responsible for the design and implementation of RACIs, WoWs, and flowcharts.
- Ensure the tracking and fulfilment (>90%) of project schedules across company-wide transversal projects.
- Document shared processes with the operations team, validating systems, quotes, and SOPs.

The profile we are looking for:

- Completed Bachelor's degree or Engineering degree.
- 3 years of proven experience in project management and customer service.
- Fully bilingual in English and Spanish.
- US Visa is mandatory (SENTRI is highly preferred) with availability to travel to all company sites.
- Advanced proficiency in CRM software, Monday Work, Google Sheets, and Microsoft Office.

📌 Customer Success Manager (Tijuana)
🏢 G-Global
📍 Tijuana