TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate. We are seeking a highly motivated Customer Experience Specialist to support customers within TigerConnect’s digitally managed Customer Success portfolio post-implementation. This role is designed for a proactive, accountable, and strategic thinker who excels at managing customer relationships, balancing multiple priorities, and independently driving customer needs toward successful outcomes. As a Digital Customer Experience Specialist, you will focus on leveraging digital-first strategies to maximize customer value and success with TigerConnect’s platform, products, and tools. You will balance customer needs with business goals by using customer data and insights to improve clinical communication, drive adoption and retention, identify risk, and guide customers toward value realization.



You will operate primarily through scalable digital engagement while recognizing when personalized intervention, escalation, or cross-functional collaboration is necessary to achieve the right customer outcome.

What You’ll Be Doing:

- Nurture Relationships: Serve as a trusted advisor, establishing and nurturing strong customer relationships through clear, timely, and proactive communication while taking ownership of customer needs through resolution or confirmed handoff.
- Personalize Customer

Experience:
Use sound judgment to understand individual customer needs and provide personalized support and guidance that strengthens relationships and helps customers achieve successful outcomes.
- Drive Customer Health: Monitor customer adoption, engagement, satisfaction, utilization, and renewal context to identify risks and opportunities. Use customer data and insights to prioritize outreach and proactively guide customers toward value realization, best practices, workflow improvements, and additional TigerConnect solutions.
- Manage Digital Campaigns: Execute digital campaigns and scalable customer engagement motions (e.g., email sequences, surveys, targeted outreach, webinars, in-app messaging), maintaining strong follow-through and operational discipline across assigned initiatives.
- Reinforce Onboarding Success: Provide timely, effective post-implementation support primarily through digital channels (e.g.,



email, chat, webinars, self-service content), helping customers build on their implementation and achieve continued value from TigerConnect.
- Improve Processes: Take initiative in identifying opportunities to improve team workflows and customer-facing processes. Develop and document SOPs for new or evolving processes based on frontline experience, helping create clear, consistent, and scalable ways of working.
- Manage Risk: Proactively identify at‑risk customers using available customer data and engagement signals, prioritize appropriate interventions, and maintain clear ownership, communication, and follow-through until the risk is addressed or appropriately transitioned.
- Expand the Business: Identify and recommend additional TigerConnect services, products, features, and workflows when they align with customer goals and opportunities to improve clinical communication and teamwork.
- Own Cross‑Functional Handoffs: Maintain clear accountability through internal handoffs and collaborate effectively with partner teams to progress customer needs. Adapt to evolving tools, processes, and digital strategies while maintaining ownership and follow-through through the appropriate next step or resolution.

What You Bring:

- Bachelor's degree in Business, Communications, Marketing, Clinical, or a related field; or equivalent experience.
- Background in healthcare or healthcare technology strongly preferred.
- 2+ years of experience in customer success, support, or similar roles, preferably in SaaS, healthcare technology, or high-growth environments.
- Exceptional written communication skills demonstrated through clear and concise messaging intended f

📌 Customer Experience Specialist (Ciudad de México)
🏢 TigerConnectDE CV
📍 Ciudad de México