Customer Success Manager Specialist (PMO) - G-Integral

Join the Customer Happiness team at G-Global! We are adding a Customer Success Manager Specialist to our team who will be responsible for aligning client retention and success with our organizational goals, leading the execution of strategic projects and risk mitigation.

This role requires a high level of technical organization, so we are looking for candidates with strong methodological experience.

Your main challenges:

- Lead client onboarding and documentation.
- Reduce time deviations in strategic projects and implement mitigation strategies.
- Ensure excellent relationship management through assertiveness and negotiation to meet efficiency standards.

- Academic Level: Completed Bachelor's or Engineering degree.
- Experience: 3 years of mandatory experience in customer service and project management (PMO).
- Technical Skills: Proficiency in Monday Work, CRM systems, and the design of RACI matrices and WoWs.
- Border Profile: 100% Bilingual in English and a mandatory US Visa (SENTRI preferred), as you will need to travel to all our sites to oversee Cross-Border operations.
- Working Hours: Monday to Friday, 08:00 AM to 06:00 PM.

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📌 Customer Success Manager (Tijuana)
🏢 G-Global
📍 Tijuana