Sentura in Mexico City is seeking a Sr. Quality Evaluator to monitor and evaluate inbound/outbound calls and other customer contacts such as email and chat for accuracy and adherence to quality standards.
You will participate in calibration sessions, assist in quality audits, maintain knowledge of client products, and support management in analyzing key drivers and metrics to improve program performance.
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📌 Senior Quality Evaluator — Call & Chat Quality Expert (Ciudad de México)
🏢 CNX
📍 Ciudad de México
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