Where Hospitality Meets the Law

At Scott Vicknair, we don’t think of ourselves as a “law firm” in the cold, corporate sense. We think of ourselves as a team that shows up for people on some of the hardest days of their lives and treats them the way we’d want our own family treated. That’s not a tagline. It’s how we hire, how we train, and how we measure whether we’re doing our job right.

Injuries don’t wait for business hours, and neither do the people who need us. We’re looking for an After-Hours New Client Specialist to be the voice that answers when someone reaches out in the evening or over the weekend. This isn’t simply a phone-answering role. You’ll be one of the first people a potential client talks to after they’ve been injured, helping them feel heard, supported, and confident in taking the next step with our firm, even when the rest of the office has gone home.

If you’re organized, personable, persuasive, and energized by connecting with people and helping turn opportunities into clients, we want to talk to you.

What You’ll Actually Be Doing

- Answer incoming calls from new client leads during evening and weekend hours, making sure every caller is greeted warmly and helped right away.
- Promptly return missed calls, voicemails, and web inquiries that come in after hours, so no one who reaches out to us is left waiting or wondering.
- Gather detailed information from each caller and take thorough, accurate notes.
- Open new case files in our Client Retention Management system so the Case Evaluation team has everything ready to review when they return, including weekend intakes waiting for them first thing Monday morning.
- Manage outstanding leads, prioritize follow-up, and work to sign qualified leads as new clients.




- Schedule appointments and follow-up calls with prospective clients for the next business day.
- Write and send emails, correspondence, and forms as needed during the intake process.
- Keep lead and contact information organized and current within the firm’s systems.
- Flag urgent matters to the appropriate team member according to firm procedures.
- Work closely with the daytime team to ensure a smooth handoff and a seamless experience for every new client.

Who Thrives Here
- You genuinely like people and know how to make someone feel heard and cared for.
- You’re comfortable speaking with prospective clients who may be stressed, overwhelmed, or unsure of what to do next.
- You’re self-motivated and work well independently during evening and weekend hours.
- You’re organized and able to manage multiple calls, leads, and priorities without losing track of the details.
- You’re confident communicating by phone, email, and in writing.
- You take ownership. If a call was missed or a file needs to be opened, you don’t wait to be reminded — you handle it.
- You’re persuasive without being pushy and understand the importance of building trust.
- You have prior experience with legal intake, sales, or customer service.
- You have excellent time management skills and strong attention to detail.
- You work well as part of a team and contribute to a positive, solutions-focused environment.
- You are fluent in English and comfortable communicating professionally with English-speaking clients.

Why Team Members Stay




- A culture that actually backs its words up. We hold each other accountable, we place client interests above our own, and we mean it — ask anyone on our team.
- Real growth, real advancement. We’re expanding across South Louisiana, and we promote from within whenever we can.
- You’ll have the tools to succeed. We provide a company-issued laptop and the equipment needed to perform your role.
- You’ll never wonder if your work matters. Every call you answer after hours may be someone reaching out on one of the hardest days of their life, and you’ll be the one who makes sure they’re taken care of. We take that seriously, and we make sure you feel the weight and the reward of that.

Our Core Values (What We Actually Live By)
- We always fight for the win.
- We do the right thing and hold each other accountable.
- We deliver an exceptional, hospitality-driven client experience.
- We respect others and lead with professionalism.
- We always place our client’s interests before our own.
- We stay consistent and focused on solutions — for our clients and for each other.

Ready to be the voice that answers when it matters most? Apply today and let’s talk about how you can make an impact at Scott Vicknair Injury Lawyers.

Job Details

Job Type: Full-time

Schedule: Monday–Wednesday, 4:00 p.m.–10:00 p.m.; Saturday–Sunday, 10:00 a.m.–8:00 p.m.

Work Location: In person on weekdays and at home on weekends

Office Location: WeWork, Monterrey, Mexico (Paid Parking)

Company Equipment: Company-issued laptop and equipment

Salary based on experience

Job Type: Full-time

Pay: $22,000.00 - $29,000.00 per month

Language

- English (Required)

Location:
- 64060, Obispado, N. L. (Preferred)

Work Location: In person

📌 After-Hours New Client Specialist (English Speaking) (Obispado)
🏢 Scott Vicknair Injury Lawyers
📍 Obispado