POSITION LEVEL: JUNIOR (TIER 1)

This is a junior-level corporate IT support position requiring 1 to 3 years of proven professional experience.

This role is intended for IT support professionals with hands-on experience in enterprise environments. It is not an entry-level, internship, training, senior, or management position.

Candidates with senior, lead, supervisory, or management-level profiles are not the target for this vacancy. Applicants must meet the technical requirements from day one, as training on mandatory tools and technologies is not part of this position.

POSITION OVERVIEW

We are looking for a Bilingual IT Support Analyst with proven experience in corporate IT environments to provide onsite technical support to domestic and international end users.

The ideal candidate must have practical experience in enterprise user administration, Microsoft 365 environments, ServiceNow incident management, and corporate workstation deployment.

MANDATORY REQUIREMENTS

1. Professional Experience

- 1 to 3 years of proven professional experience in corporate or enterprise IT support.
- Hands-on experience providing technical assistance to business end users.
- Previous experience working in a corporate IT environment is mandatory.
- Residential computer repair, consumer technical support, and industrial machinery maintenance do not qualify as corporate IT support experience.

2. English Proficiency

- B2 conversational English is mandatory.
- Ability to maintain technical conversations over the phone and communicate effectively with international users and IT teams.
- Spoken English proficiency will be evaluated during the recruitment process.

3. Mandatory Technical Skills

Active Directory





- Professional experience managing corporate user accounts.
- User provisioning, onboarding, offboarding, account modifications, and access permissions.

Microsoft 365

- Hands-on experience supporting commercial Microsoft 365 environments.
- License management and troubleshooting of Outlook, Teams, and OneDrive.

ServiceNow – Mandatory

- Proven professional experience using ServiceNow for incident management.
- Creating, documenting, updating, tracking, and closing support tickets.
- Experience working with established Service Level Agreements (SLAs).
- ServiceNow experience is mandatory. Jira or other ticketing platforms alone are not accepted as a substitute.

System Imaging

- Experience with corporate PC formatting, cloning, imaging, deployment, and workstation configuration.

Hardware and Software Support

- Troubleshooting business laptops and desktop computers.
- Corporate network printers, scanners, and mobile devices.
- Operating system, software, and hardware incident resolution.

Network Connectivity

- Basic troubleshooting of wired and wireless network connectivity.

KEY RESPONSIBILITIES

- Provide onsite technical support to domestic and international end users.
- Diagnose and resolve hardware, software, operating system, and connectivity incidents.
- Manage corporate user accounts and access permissions through Active Directory.




- Troubleshoot Microsoft 365 applications and services.
- Create, document, update, and resolve incidents using ServiceNow.
- Follow established service-level agreements (SLAs).
- Prepare and configure corporate workstations through system imaging processes.
- Communicate in English with international users and IT teams to resolve technical issues.

EDUCATION

Completed technical degree or completed university studies in Computer Science, Information Technology, Systems Engineering, or a related field.

Important: Current university students, interns, and candidates without professional corporate IT support experience will not be considered.

EMPLOYMENT CONDITIONS

- Salary: $19,000 MXN NET per month.
- Statutory benefits.
- Work arrangement: 100% onsite.
- Location: Apodaca, Reciente León, Mexico.
- Schedule: Monday to Friday.

The salary budget is fixed and strictly non-negotiable. Please apply only if the compensation meets your expectations.

IMPORTANT APPLICATION NOTICE

This position is exclusively intended for junior-level IT professionals with previous corporate Service Desk or Help Desk experience.

Applications focused exclusively on

- Industrial machinery or equipment maintenance.
- Residential or consumer computer repair.
- Technical support without corporate IT experience.
- Software development or programming without direct corporate IT support experience.
- Internships, academic projects, or training-only experience will not be considered.

Please apply only if you meet the mandatory technical requirements, have B2 conversational English, possess 1 to 3 years of corporate IT support experience, and agree with the employment conditions.

📌 Bilingual IT Support Analyst – Junior | Service Desk Tier 1 (Ciudad Apodaca)
🏢 Ultimate Viewpoint
📍 Ciudad Apodaca