Customer Success Manager Specialist (PMO) - Bilingual

Company: G-Global

Work Model: On-site (Availability to travel to all company locations required)

Schedule: Monday to Friday, 08:00 AM to 06:00 PM

Job Objective: We are looking to ensure the satisfaction, retention, and success of our clients by guaranteeing the execution and control of strategic projects. You will apply management methodologies to optimize resources, mitigate risks, and ensure adherence to deadlines and quality standards.

Key Responsibilities:

- Meet individual CSM KPIs and ensure project schedules exceed a 90% completion rate.
- Manage the entire client onboarding process, handling documentation, meeting minutes, and tracking within Monday Work.
- Design and implement flowcharts, RACIs, and WoWs for client documentation.
- Contribute to reducing deviations in estimated vs.



presente times (target <10%) by applying optimization methodologies.
- Document key processes and validations with the operations team, including SOPs, contracts, and quotes.

Mandatory Requirements:

- Education: Completed Bachelor's or Engineering degree.
- Experience: Minimum of 3 years combining project management and customer service.
- Languages: Fully bilingual (English/Spanish).
- Documentation: Valid US Visa is mandatory (SENTRI is a strong plus).
- Tools: Demonstrable experience using CRM software, Monday Work, and Google Sheets.

Sueldo: $100.00 - $200.00 al mes Lugar de trabajo: Empleo presencial

📌 Customer Success Manager (Garita de Otay)
🏢 G-Global
📍 Garita de Otay