Destination Manager – Mexico, Guatemala & Belize ? Playa del Carmen, Mexico
· Full-time, on-site Lead a destination, not just a department. Caribbean Tours has been the B2B destination specialist for Mexico, Guatemala and Belize since 2000, creating tailor-made journeys, group tours, for tour operators and travel agencies across Europe. We are looking for a skilled Destination Manager to lead our Playa del Carmen office. You will report directly to the Managing Director and run the destination as your own business: its team, product, suppliers and results. What you will do
• Lead the team. Manage and develop the in-destination team, set clear objectives and build a high-performance, guest-centric culture.
• Own the product. Develop and improve the portfolio across three countries: new programmes, experiences and suppliers that match what European travellers are looking for.
• Deliver flawless operations. Oversee every booking from confirmation to post-trip follow-up, including emergency protocols and 24/7 support for travellers in the destination.
• Build partnerships. Negotiate rates and preferred terms with hotels, transport providers, guides and activity operators, and bring in new suppliers.
• Grow the business. Share responsibility with the Managing Director for the destination P&L.; Grow revenue and margin through new trade partnerships,



higher-value products and promotions.
• Represent Caribbean Tours. Be the main in-destination contact for tour operators and clients, host fam trips and site inspections, and represent the company with tourism boards and at trade events. What you bring
• 8+ years in travel and tourism, including at least 5 in a leadership or management role
• Deep knowledge of Mexico, Guatemala and/or Belize: geography, culture, suppliers and tourism infrastructure
• A proven track record in product development, operations management or DMC/ground handling
• A commercial mindset, with results in growing revenue and improving margin
• Bilingual Spanish/English
• Calm judgement under pressure and a commitment to responsible, sustainable tourism Nice to have
• Experience with European or Swiss tour operators
• Hands-on budget and P&L; management
• Experience in MICE, luxury, wellness, adventure or family travel
• Advanced German Language Why join us
• A senior role with real ownership, reporting directly to the Managing Director
• An international company with European clients and a product that spans three countries
• A company that is growing: we are opening new source markets and investing in our Mexico team.

📌 Destination Manager (Playa del Carmen)
🏢 Caribbean Tours
📍 Playa del Carmen