- Manages the relationship with the assigned business/function and serves as the interface between the business and the IT organization on a regional and global basis
- Troubleshoot and resolve issues related to IT infrastructure located in the factory
- Maintain a flexible work schedule to coordinate support during non-working hours
- Develop Division/Region/function IT strategy and IT budget according to business strategy and alignment with IT governance and impacted CoEs
- Manages ongoing Business relationship management (incl. status and KPI reporting, escalations, budget topics)
- Identifying, evaluating and gathering business needs and determining solutions to business problems and/or options for improving business systems
- Ensuring the effective use of information systems to meet the needs of the business (heavy dependency on SAP capabilities and functions in a manufacturing and logistics setting)
- Providing consultancy for business challenges/situations – proactively engaging and participating in workshops and meetings with business stakeholders to identify where processes can be streamlined, automated or improved through IT tools and technology.
- Ongoing support of development activities and maintenance of tools
- Support BU functions with new process development / enhancement opportunities
- Living the ownership culture by taking responsibility as the IT demand manager for the EP Monterrey factories
- Support product owner to write user stories and prioritize strategic demands that generate the maximum value and productivity
- Seek opportunities to extract more value from the existing IT value centers, experts, and services that already exist




- Promote local ownership and usage of the existing tools through training and documentation
- Networking across the IT ecosystem to look for opportunities to benchmark best practices, reuse of existing IT services
- Leverages deep process know how of business process for consultancy of process owner
- Applies Technical Expertise on core technologies
- Leads and oversees business-initiated IT Projects/Change requests and monitors their delivery in quality, time and budget
- Acts as first point of contact for divisional Business Partner organizations for them to address global demands
- Drives and coordinates integral demands/projects in close collaboration with the regional Business Partner organizations
- Manages internal and external software vendors and service providers, and associated contracts
- Provides direct leadership and coaching for local IT professionals, fostering a collaborative and high-performing team environment.
- Oversee day-to-day activities, professional development, and resource utilization for the local IT team, ensuring alignment with business objectives and IT strategy.

Key Partners

Measures of success

- Customer satisfaction
- Standardization and scalability of processes
- Process efficiency and productivity

Requirements and Competencies

- Background in technology in a manufacturing setting




- Experience with SAP functionality in manufacturing and logistics environment
- Strong communication skills, ability to collaborate internally at the factory as well as across cultures (US, Europe)
- Ability to manage, refine, and prioritize multiple demands
- Experience with infrastructure solution design, implementation, and service management
- IT architectural understanding/competence
- Spanish language required; English language skills required
- Value oriented and result driven
- IT demand engineering proficiency
- Mastering difficult situations and working under time and quality pressure
- At least 10 years of experience in working with business management
- General knowledge of IT technologies (infrastructure, applications, information security, ERP)
- Experience implementing off-the shelf third party solutions
- Understanding of SCRUM-agile methodologies
- Financial Analysis
- Network and relations, courage and candor, agility, vision and foresight, result oriented
- Collaboration, critical thinking, creativity, executive communication, effective presentations, proactivity qual Employment Opportunity Statement

Focus Activities

- Manages the relationship with the assigned business/function and serves as the interface between the business and the IT organization on a regional and global basis
- Troubleshoot and resolve issues related to IT infrastructure located in the factory
- Maintain a flexible work schedule to coordinate support during non-working hours
- Develop Division/Region/function IT strategy and IT budget according to business strategy and alignment with IT governance and impacted CoEs
- Mana

📌 Global IT Business Partner for Manufacturing (Monterrey)
🏢 Siemens
📍 Monterrey