- Resolving helpdesk issues and providing IT maintenance/support for a studio.

- Close relationship with studio/regional Operations Director and Managing Directors group.

- Shows initiative and ability to work well independently and with others.

- Exhibits strong organization, attention to detail, and time management skills.

- Able to pivot and have a “hands-on” working style.

- Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person.

- Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.

- Receive, prioritize, and manage service requests from internal clients.

- Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance.





- Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed.

- Contribute to the knowledge base and share best practices to enhance overall efficiency.

- Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs.

- Conduct training sessions and provide orientation as needed.

- Stay updated on emerging technologies and trends to recommend innovative solutions.

- Reports to the IT Services Manager and/or Director of IT Services.

📌 IT Technician I (San Pedro Garza García)
🏢 Perkinsu0026amp;Will
📍 San Pedro Garza García