IT Helpdesk acts as the first responder for our end users who need technical assistance. We strive to provide the best experience possible understanding how stressful a situation can be to our users who cannot conduct business due to technical challenges. If we are not able to resolve the technical issues, we will ensure to route the support request to the proper group who can resolve the issue.

As Jr Tech role, the main activities are to provide advice and support end-users, answering queries and addressing system and user issues in a timely and professional manner.

1. Keeping inventory accurate and assessing the requirement for IT equipment

2. Managing laptop/desktop imaging and configuration, desk setups, equipment distribution and collection.

3. Work with supplier warranty to repair IT equipment.

4. Attends the resolution of doubts or requests for information of the users.

- Resolve basic tickets.

6. Provide Maintenance on equipment's which include:
- Hardware parts replacement.
- Software installations and updates.
- Physical maintenance of equipment's.
- Backup information.




- Structured cable basic troubleshooting.
- Telephony basic Support.

7. If needed move equipment's from one location to another. 8. Other IT related functions and projects as requested that are not limited to daily support.

Requirements

- Education Level: University/ College

- Advanced English Level
- Computer knowledge: Windows, Office: Word, Excel, Power Point & Social Media
- Specialized knowledge: Basic experience in Helpdesk IT Contact Call center, Service Now knowledge or any other ticket handling system.

- Remote Desktop Software

Benefits

- Competitive weekly salary
- Excellent location (Zona Río, Tijuana)

- Legal benefits

- Christmas bonus

- Savings fund

- Profit sharing (PTU)

- Vacation days

- Vacation premium

- Extra paid days off
- Private medical insurance and preventative care

- Friendly work environment
- Financing and discounts at local restaurants and coffee shops

- Growth opportunities

📌 JR IT Technician (Baja California)
🏢 Confie TA Admin
📍 Baja California