About C.R. England, Inc.

Founded in 1920, C.R. England, Inc. is headquartered in Salt Lake City, UT and is one of North America’s premier transportation companies. C.R. England is an industry leader in Dedicated, Over-The-Road, cross-border Mexico, and Intermodal services.

C.R. England has also been regularly recognized for management excellence. This year, C.R. England was recognized by Newsweek as one of ‘America’s Greatest Workplaces for Women’, one of only three truckload carriers to receive this recognition, and ‘America’s Greatest Workplaces for Diversity’ one of only seven truckload carriers to be so recognized.

Additionally, C.R. England was honored with a ‘2020 Glassdoor Top Places to Work’ award, the ‘Achievers 50 Most Engaged Workplaces™ Award’ and by Deloitte Private and The Wall Street Journal as a ‘2021 US Best Managed Company’.

Committed to giving back the community, learn more about C.R. England Inc.’s goal of providing one million meals to children annually through partnerships with local food banks by visiting www.oneagainstchildhoodhunger.com.

Role Purpose:

Customer Service are at the forefront of a fast-paced strategic environment. Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team-oriented attitude. Customer Service Managers must be organized, engaged with the team and a strong, results-driven, work ethic.

Duties and Responsibilities:

A person in this position performs the following functions:

- Soliciting and acquiring daily, weekly, and monthly freight
- Accurately booking orders and entering data in the system
- Developing and maintaining strong customer relationships




- Managing equipment/freight balances daily for responsible market
- Maintaining freight commitments using system tools
- Communication with the customer on load changes, status updates, and late load notice. Document communication events.
- Track freight to proactively seek out issues that may cause late deliveries and ability to coordinate plans to swap to save on-time delivery.
- Quickly and effectively problem solve issues.
- Strong follow through and ability to frequently update customers on high profile loads.
- Ability to multi-task while maintaining organization.
- Update customers on availability of equipment.
- Escalate issues to management.
- Documentation of customer operating procedures

Working Relationships
- Clients
- Other Customer Managers
- Driver Managers
- Sr Customer Manager

Knowledge, skills, experience & education:

- Requires strong phone and interpersonal skills
- Strong sales work ethic
- Excellent customer service and a pro-active mind set
- Prior inside sales experience-prospecting, account management, and account development
- Strong, results-driven, work ethic
- Prior transportation experience preferred
- Proficient understanding of Microsoft Excel, Word, Powerpoint, and Outlook
- AS400 and TMS familiarity preferred
- Demonstrated skill in management of large account relationships
- Ability to de-escalate upset customers, understanding the process of listening, showing sympathy, offering solutions, and closure
- Ability to communicate in detail and ability to recognize what detail is important to each specific customer
- Dedicated work ethic

C.R. England is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

📌 MEX - Customer Service (Santiago de Querétaro)
🏢 C.R. England
📍 Santiago de Querétaro