Support parts and accessories availability across the dealer network through demand analysis, back order management, supplier follow-up, and dealer support. Act as a key liaison between dealers and internal teams to ensure timely order fulfillment, service level achievement, and operational efficiency.

This role combines supply chain coordination, data analysis, and customer service, requiring a professional who can identify risks, resolve issues, and contribute to continuous improvement initiatives across the distribution network.

Key Accountabilities:

- Monitor weekly back order performance and identify critical shortages across the dealer network.

- Analyze demand trends and order patterns to support inventory availability and reduce back order levels.

- Escalate supply risks and coordinate corrective actions with stakeholders.

- Serve as the primary contact for dealer inquiries related to parts availability and order status.

- Provide timely resolution to supply-related issues and support critical cases.

- Maintain effective communication with dealers and internal teams.

- Develop and maintain operational reports, dashboards, and service KPIs.

- Monitor order fulfillment, service levels, and inventory performance.

- Identify trends and opportunities through data analysis.

- Coordinate activities with logistics, operations, procurement, and service teams.

- Follow up on purchase orders, supplier commitments, and replenishment activities.

- Support inventory and distribution processes to ensure parts availability.





- Analyze parts pricing information at the part-number level.

- Support process improvement initiatives focused on operational efficiency and service performance.

- Contribute to the optimization of supply chain and distribution processes.

Candidate Profile:

Experience & Capability

- Degree qualified in Industrial Engineering, Logistics, Business Administration, International Business, or a related discipline.

- Previous experience in customer service, supply chain, logistics, inventory management, or data analysis.

- Experience supporting operational stakeholders in a fast-paced environment.

Technical Strength

- Intermediate to advanced Excel skills.

- Experience with ERP systems such as SAP, Oracle, APS, or similar platforms.

- Knowledge of order management, supply chain processes, and service KPIs.

- Power BI and dashboard development experience is desirable.

- Advanced English preferred.

Mindset & Behaviours

- Strong analytical and problem-solving skills.

- Detail-oriented with a customer-focused mindset.

- Effective communicator with strong stakeholder management capabilities.

- Proactive, organized, and collaborative team player.

Why Join:

This role offers the opportunity to contribute directly to service performance and parts availability within a leading company in the automotive industry. You will work closely with cross-functional teams, gain exposure to supply chain and distribution operations, and support initiatives that improve customer satisfaction and operational efficiency.

📌 Parts Analyst - Cuautitlán/México (Ciudad de México)
🏢 Gp Strategies
📍 Ciudad de México