The Role
A Service Now Architect is responsible for providing high-level design and specifications for Service Now implementations. They lead development and implementation of Service Now applications in the area of ITSM, CSM, SPM, ITOM and other areas. They should have knowledge and experience of defining application and data architecture roadmaps for significant business / functional scopes. They oversee projects from an architecture design perspective through implementation. They provide leadership and advocacy, as well as providing hands‑on support as needed and assisting in troubleshooting/problem‑solving. They can help establish an enterprise‑wide technical architecture and implementation strategy setting the foundation for lasting success.
Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strides to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.
Key Responsibilities Client & Stakeholder Engagement Lead / Participate in Client Workshops to gather business & technical requirements / user stories Consult customers and team members on industry and Service Now best practices Deliver on Scoped Application Development and integrations Configure / Build Application UI and Workflows
Requirements & Analysis Collaborate and contribute to the creation, deployment, and maintenance of technical best practices and standards Adhere to Service Now development standards
Delivery & Implementation Support Development of required integrations components (SSO, LDAP,



REST/SOAP Web Services)Service Catalog structuring and Portal Development (Widget configurations)Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards Follow SDLC best practices including those around proper testing and code documentation Follow the organization’s change management policy for all configuration changes, including vendor made changes
Quality, Adoption & Documentation Ensure solution designs support usability, scalability, and long‑term maintainability. Develop and contribute to client‑facing documentation including process documentation, training materials, and release notes. Document solution and integration models as relevant for project and client teams to consume. Leverage NOW Create documentation to drive alignment with Service Now standards and best practices.
Internal Contribution Contribute to the evolution of Nordic Service Now delivery standards, templates, and accelerators. Share knowledge and best practices within the Service Now communities of practice. Support practice leadership with estimation inputs, solution scoping, and pre‑sales discovery when needed. Skills and Experience Deep knowledge of Service Now architecture and stack development objects (CMDB, Workflows,



Scripting, ACLs, etc.
Familiarity with modules like CSM, HCLS, ITSM, ITOM, HRSD, ITAM, and App Engine
Familiarity with Service Bridge architecture
Familiarity with Domain Separation architecture
Glide API, Business Rule, Script Includes, UI Action, Client Scripts
Generally, it requires a bachelor’s degree and 8 years of related experience, a master’s degree and 6 years of related experience, or 11 years of related experience and no degree.
7+ Year of Experience in the Service Now platform
Certified System Administrator (CSA) required
Certified Technical Architect (CTA) certification preferred
Certified Master Architect (CMA) preferred Other Knowledge, Skills and Abilities Required Leveraging generative AI to build and refine models is preferred
Healthcare knowledge or knowledge of the Service Now HCLS and HCO products preferred
Remote position
This position is open to candidates located in the United States or Mexico
Must be accessible and available to perform work functions at any time, including nights, weekends and holidays
Travel up to 25% of the time Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
#J-18808-Ljbffr

📌 Servicenow Architect (Ciudad de México)
🏢 Nordic Global
📍 Ciudad de México