match is a recruitment agency made up of experienced professionals dedicated to connecting talented people with leading international companies.
One of our clients, an international company in the iGaming industry, is looking for a VIP Customer Support Specialist to join its growing team.
We are looking for a proactive, commercially driven professional with excellent communication skills and experience building longterm customer relationships.
Key Responsibilities
Manage and develop a portfolio of VIP clients, increasing engagement and deposit activity.
Reactivate inactive customers through proactive communication and personalized approaches.
Build and maintain longterm relationships with highvalue clients.
Identify customer needs and provide tailored offers based on their preferences.
Promote product features, updates, bonuses and special offers.
Perform crossselling activities to increase customer engagement.
Handle objections and implement effective customer retention strategies.
Achieve performance targets related to deposits, retention and reactivation rates.
Prepare accurate and timely reports.
Requirements
Experience in direct sales, active sales or crossselling.
Experience in customer service, customer retention or reactivation.
Previous experience managing VIP or highvalue customers is a plus.




Strong communication skills and experience interacting with customers through chats and phone calls.
Excellent negotiation and objectionhandling skills.
Ability to identify customer needs and build strong relationships.
Commercial mindset and resultsoriented approach.
Fluent Spanish and English both languages are mandatory.
High level of responsibility, autonomy and proactivity.
What We Offer
Monthly salary 730 USD.
100 remote work.
5 2 working schedule 5 working days, 2 days off.
Working hours 05001400 Moscow time MSK.
Opportunities for professional and career growth.
Opportunity to work in an international company within a continuously growing industry.
If you have a strong sales background, enjoy working with customers and are fluent in Spanish and English, we would love to hear from you
Apply now and take the next step in your career with match
Bolsa de trabajo México ofrecemos puesto de VIP Customer Support Specialist para el sector de CallCenter Telemercadeo en la empresa Match de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 VIP Customer Support Specialist Spanish and English (Benito Juárez)
🏢 MATCH
📍 Benito Juárez