Company DescriptionEtéreo, Auberge Collection is located on Mexico’s Riviera Maya, within the luxury Kanai development just 30 miles from Cancun International Airport. Set within a protected mangrove forest along a pristine stretch of the Caribbean Sea, the resort offers 75 luxury accommodations—ranging from 875 sq. ft. Studios to 3,925 sq. ft. three-bedroom Penthouse Suites. Each oceanview retreat features expansive private terraces with floor-to-ceiling glass doors, spa-style bathrooms with dual vanities and soaking tubs, and thoughtful design that blurs the line between indoors and out. From outdoor adventures that immerse guests in the region’s natural wonders to hands-on experiences with local artisans, the resort’s on- and off-site programming is designed to celebrate the vibrancy of the Yucatán and its rich cultural heritage. The resort’s signature dining venue, Itzam, showcases elevated modern Mexican cuisine with a focus on local ingredients, complemented by panoramic ocean views from its open-air seating, lounge terrace, and private dining room, Pixán. Further celebrating the destination’s culture and history, the resort’s outdoor eatery Che Che honors the ‘nikkei’ tradition, blending Japanese techniques with Latin American ingredients, while in-the-sand dining at El Changarro completes a culinary program rooted in discovery. For wellness seekers, SANA, an Auberge Spa, offers a serene healing sanctuary featuring a cenote-inspired pool, drawing on ancient practices while embracing modern wellness trends.

Company DescriptionEtéreo, Auberge Collection is located on Mexico’s Riviera Maya, within the luxury Kanai development just 30 miles from Cancun International Airport. Set within a protected mangrove forest along a pristine stretch of the Caribbean Sea,



the resort offers 75 luxury accommodations—ranging from 875 sq. ft. Studios to 3,925 sq. ft. three-bedroom Penthouse Suites. Each oceanview retreat features expansive private terraces with floor-to-ceiling glass doors, spa-style bathrooms with dual vanities and soaking tubs, and thoughtful design that blurs the line between indoors and out. From outdoor adventures that immerse guests in the region’s natural wonders to hands-on experiences with local artisans, the resort’s on-and off-site programming is designed to celebrate the vibrancy of the Yucatán and its rich cultural heritage. The resort’s signature dining venue, Itzam, showcases elevated modern Mexican cuisine with a focus on local ingredients, complemented by panoramic ocean views from its open-air seating, lounge terrace, and private dining room, Pixán. Further celebrating the destination’s culture and history, the resort’s outdoor eatery Che Che honors the ‘nikkei’ tradition, blending Japanese techniques with Latin American ingredients, while in-the-sand dining at El Changarro completes a culinary program rooted in discovery. For wellness seekers, SANA, an Auberge Spa, offers a serene healing sanctuary featuring a cenote-inspired pool, drawing on ancient practices while embracing modern wellness trends.
For more information: auberge.com/etereo




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Job DescriptionAt Etéreo, every arrival is an opportunity to make our guests feel expected and warmly welcomed. We are looking for someone who is attentive, warm, and proactive, takes care of every detail, and helps create memorable moments from the very first interaction.

Key Responsibilities

- Welcome guests upon arrival and bid them farewell at the end of their stay, providing friendly and personalized service.
- Assist with luggage and ensure it is delivered to guests’ rooms within the timeframe established by our service standards.
- Anticipate guests’ needs, coordinate their departures, and provide assistance throughout the process.
- Safeguard and deliver luggage, packages, and personal belongings in accordance with established procedures.
- Keep the entrance, luggage area, and luggage carts clean, organized, and in good condition.
- Follow up on guest requests and pending matters, and communicate relevant information to the team to ensure continuity of service.
- Respect guests’ privacy and take care of their belongings, always maintaining a discreet and professional attitude.

Qualifications

- At least one year of previous experience in a similar role; experience in luxury hotels is preferred.
- Conversational English.
- Genuine service orientation, friendly communication, and a willingness to work as part of a team.
- Strong organizational skills, attention to detail, and the ability to anticipate guests’ needs.
- Discretion and a strong sense of responsibility when handling luggage, personal belongings, and information.
- Professional appearance and commitment to service standards.
- Availability to work rotating shifts, weekends, an

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🏢 Etéreo, Auberge Collection
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