About the Role

One of our international clients in the iGaming industry is looking for a VIP Customer Support Specialist to join their growing team.

We are seeking a proactive, customer-oriented professional with strong communication and commercial skills. The adecuado candidate will be able to build long-term relationships with high-value customers, identify their needs, provide personalized solutions, and contribute to customer satisfaction and retention.

Key Responsibilities

- Build and maintain long-term relationships with VIP customers.
- Identify customer needs and provide personalized recommendations and promotions.
- Present product features, benefits, updates, and special offers.
- Handle customer inquiries, objections, and concerns professionally.
- Apply customer retention and reactivation strategies.
- Provide personalized support through chats and phone calls.
- Ensure a high-quality customer experience and maintain customer satisfaction.

Requirements

- Experience in Customer Support, Sales, Customer Retention, or Account Management.




- Experience with direct sales, upselling, cross-selling, or objection handling.
- Previous experience communicating with customers through both chat and phone channels.
- Fluency in Spanish, English, and Portuguese is required.
- Excellent verbal and written communication skills.
- Strong customer-oriented mindset and problem-solving abilities.
- Ability to work independently in a remote environment.

What We Offer

- Monthly base salary: $730 USD.
- Performance-based KPI bonus.
- 100% remote work — work from anywhere in the world.
- 5/2 work schedule (5 working days, 2 days off).
- Working hours: 4:00 PM – 1:00 AM (Moscow time).
- 28 days of paid vacation.
- Professional growth and development opportunities.
- The opportunity to work with an international team.

If you meet the requirements and are interested in this opportunity, we would be happy to hear from you. Apply now!

📌 VIP Customer Support Specialist (Benito Juárez)
🏢 Nda
📍 Benito Juárez