Specialty Bolt & Screw, Inc. (SBS), founded in 1977, is an international distributor of fastening components supporting large industrial manufacturers worldwide. We help keep assembly lines running smoothly all around the globe across a wide range of industries, from personal watercraft and performance automotive systems to professional stadium seating and advanced microchip manufacturing.

We are currently seeking a dedicated and motivated Customer Support Representative to join our team in Queretaro, Mexico, and provide solutions and support to account managers. This is an on-site, Monday – Friday 8am – 5pm position.

ESSENTIAL FUNCTIONS - The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs.

· Help Account Managers with daily tasks for customers, such as entering orders, open order reports, back-order analysis, and requests for quotes (RFQs)

· Communicate between account managers and other internal teams so customers get the right solutions on time

· Help support both customers and account managers by email, by phone, and in in-person meetings

· Build good relationships with important customers and with people in other departments

· Give clear updates on the progress of projects

· Help improve the reputation of the department and the company

SPECIFIC EDUCATION,



JOB KNOWLEDGE, SKILL AND ABILITY

· Speak, read, and write English well (90% level)

· At least 2 years of experience in a similar job

· Able to communicate, present ideas, and influence people clearly and with confidence at all levels of the company

· Experience giving customers solutions based on their needs

· Able to manage several projects at the same time and pay close attention to details

· Very good listening, negotiation, and presentation skills

· Very good spoken and written communication skills

· Motivated without needing to be told, and able to do well in a job focused on results

· Builds good relationships easily and is honest, reliable, and mature

· Able to decide which tasks are most important when there are many tasks at once

· Good critical thinking and problem-solving skills

· Careful with details and always meets deadlines

· Good computer skills (Microsoft Word and Excel required)

Job Types: Full-time, Permanent

Education:

· High School Diploma (Required)

Language:

· English (Required)

www.specialtybolt.com

Job Type: Full-time

Pay: $15,000.00 - $16,000.00 per month

Education:

- High school or equivalent (Preferred)

Language:

- english (Required)

Work Location: In person

📌 Customer Support Representative (México)
🏢 Specialty Bolt & Screw Mexico
📍 México