about the job

mercor connects elite creative and technical talent with leading ai research labs. Headquartered in san francisco, our investors include benchmark , general catalyst , peter thiel , adam d'angelo , larry summers , and jack dorsey .

position: customer success engineer (latam)
type: contract
compensation: $35,000–$50,000
location: remote
commitment: substantial overlap with pacific time (pt/pst)

role responsibilities

- investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate ux friction, model edge cases, and system defects.
- debug across our ai + saas stack using telemetry, logs, network inspection, and database queries to understand production behavior.
- triage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
- surface systemic patterns and product risks to engineering and product leadership.
- create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
- communicate with precision, professionalism, and empathy.

qualifications

must-have

- ability to debug web applications.
- degree in computer science, software engineering ,



or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.
- experience building modern web applications (react , node , flask , next.js , etc.).
- 2–5 years of experience supporting customers on such web applications.
- comfortable with ai systems . Experience with llms , agents, or generative models.
- experience exploring behavior of ai tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).
- ability to understand model outputs, failure modes, hallucinations, and feedback loops.

preferred

- familiarity with how modern ai apis work (openai , anthropic , etc.) or how agent frameworks (langchain , autogpt , etc.) function.

application process (takes 20–30 mins to complete)

- upload resume
- ai interview based on your resume
- submit form

resources & support

- for details about the interview process and platform information, please check:
- for any help or support, reach out to:

ps: our team reviews applications daily. Please complete your ai interview and application steps to be considered for this opportunity.

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📌 Customer success specialist - fully remote | upto $50k/yr (México)
🏢 Mercor
📍 México