Cognizant is seeking a seasoned Service Desk Lead to manage and coach a 24x7 operations team at our Guadalajara office. This role requires advanced English, strong organizational skills, and experience with top contact center tools.
You will oversee real-time data monitoring, coordinate shifting schedules, and drive incident resolution while ensuring high-quality user support in both Spanish and English.
📌 Bilingual Service Desk Lead (Centro)
🏢 Cognizant
📍 Centro
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