The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.

Responsibilities:
Design and analyze moderately complex reports to satisfy management requirements
Write specifications for new report programs, spreadsheets and other devices to produce reports
Develop and prepare reports and records relating to a particular project
Provide basic assistance within a specific section of the company's customer service function
Develop and maintain working knowledge of industry practices and standards
Recommend appropriate actions to resolve identified problems, as needed
Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
0-2 years of experience in a related role
Basic level of experience in a related role (combination of education/experience)
Ability to exchange information in a clear and concise way




Effective verbal and written communication skills
Demonstrated ability to remain unbiased in a diverse working environment

Education:
Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

ESPECIFICACIONES DEL ROL Analista jr Hipotecario - Servicios Postvent a

Funciones:
Gestión de reclamaciones, gestión de proveedores, optimización de procesos, elaboración de reportes de seguimiento, y análisis de casos particulares de servicios post venta del producto hipotecario
Requerimientos
Experiencia en análisis de datos (manejo de bases de datos, KPIs, volumetrías) - mínimo 1 año
Dominio de Excel, Power Point (intermedio)
Participación en manejo de proyectos
Experiencia en atención a clientes
Pensamiento analítico, resolución de problemas, comunicación asertiva
Deseable conocimiento del producto y proceso de crédito hipotecario
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Job Family Group:

Customer Service ------------------------------------------------------
Job Family:

Service ------------------------------------------------------
Time Type:

Full time ------------------------------------------------------
Most Relevant Skills

Please see the requirements listed above. ------------------------------------------------------
Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

📌 Banamex Analista jr Hipotecario - Servicios Postventa (Ciudad de México)
🏢 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex
📍 Ciudad de México