Position Summary
We are seeking a skilled and customer-focused Desktop Administrator to provide advanced technical support and endpoint management within a dynamic enterprise environment. As part of the L3 Client Operations team, this role will focus on Tier 3 troubleshooting, software deployment, endpoint administration, and continuous improvement of client technology solutions. The Desktop Administrator will work closely with business stakeholders, Infrastructure, and Information Security teams to ensure reliable, secure, and productive technology experiences across office and manufacturing environments.

Preferred Qualifications
Working knowledge of Windows Group Policy administration and Active Directory
Experience managing standard desktop and laptop images and supporting endpoint lifecycle activities
Knowledge of Microsoft Intune, modern device management, and cloud-based endpoint technologies
Experience supporting virtual desktop environments such as VMware; macOS support experience is a plus

Required Qualifications

Bachelor’s degree in Information Technology, Information Management, or a related field, or equivalent professional experience
3–5 years of experience supporting Windows operating systems in an enterprise environment
Hands-on experience with Microsoft Endpoint Configuration Manager (SCCM) and Intune, including software deployment,



patch management, and endpoint administration
Proficiency with PowerShell, Visual Basic, command-line tools, and ITSM platforms such as ServiceNow

Position Overview

The Desktop Administrator will package, test, and deploy software using SCCM and Intune while following established client standards, CAB processes, security requirements, and delivery timelines. The role will troubleshoot complex Tier 3 incidents, support patch management and endpoint lifecycle activities, and ensure KPI and project commitments are achieved.
This position will also develop and maintain technical documentation, procedures, and endpoint management best practices while collaborating with Infrastructure, Information Security, and business teams. Additional responsibilities include supporting Active Directory, virtual desktop environments, and continuous improvement initiatives related to client technology standards and roadmaps.
The idóneo candidate is self-directed, technically strong, and capable of balancing daily operational support with project execution in both office and manufacturing environments. The role requires effective communication across different organizational levels and the ability to lift equipment weighing more than 40 pounds when required.

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📌 Desktop Admin (Monterrey)
🏢 Polaris
📍 Monterrey