Minimum of two years of experience in IT support, Service Desk, Help Desk, field support, or similar technical roles.
Working knowledge of Windows, Active Directory, end-user devices, peripherals, and basic network connectivity.
Provide first-level onsite and remote support to end users for hardware, software, Windows operating systems, printers, mobile devices, peripherals, and connectivity issues.
Install, configure, maintain, troubleshoot, and reimage end-user workstations and devices; coordinate warranty or repair services with suppliers when required.
Install and maintain operating systems and business applications on workstations.
Manage authorized user account unlocks and access permissions through Active Directory.
Diagnose basic LAN, cabling, and Wi-Fi issues and escalate unresolved incidents to the appropriate support team.
Document, update,



and follow up on incidents and service requests through the Service Desk tool, including diagnosis and resolution steps.
Support software updates, security patches, and initial troubleshooting following unsuccessful updates.
Communicate technical solutions clearly to non-technical users and provide basic guidance when required.
Control backup results and media changes, and review monitoring results for information and communications equipment.
Maintain the inventory of equipment in use and provide information about company technology assets.
Build strong working relationships with peers, internal areas, and suppliers to support company objectives.

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📌 Information Technology Support Specialist (Heroica Puebla de Zaragoza)
🏢 Insight Global
📍 Heroica Puebla de Zaragoza