Do you have a knack for navigating the complexities of insurance claims? Are you an organized and detail-oriented multitasker? A tech-savvy capable of handling multiple financial databases with high accuracy? Familiar with the ins and outs of insurance systems, policies, and procedures? Yes? Then, be our newest Insurance Follow-up Representative You will help address account balances and correspondence from insurance carriers. You will also be the face of our streamlined customer service. Ready to take up a new career challenge? Submit your CV now and maximize the perks of joining our people-first company How You Spend Your Eight Hours ● Reconcile FACS balance to the client system ● Ensure proper crediting in FACS for payments posted ● Use websites and other online resources to obtain the status of payment or denial from the insurance carrier ● When online resources are not available or do not provide the necessary information, call the insurance carrier to inquire about the status of payment or denial ● Input in FACS the outcome of the status check and decide the next step on the account based on outlined department and client-specific procedures ● Review correspondence, note accounts, and follow up as needed ● Verify that correspondence is sent to be scanned on the accounts for future reference ● Tie or untie accounts from the route to ensure they follow proper workflow ● Use appropriate work queues and reports to prioritize work efforts,
as directed by the Insurance Follow-up Manager ● Maintain quality customer service ● Develop and maintain professional relationships with insurance company representatives ● Maintain confidentiality at all times by adhering to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) ● Support the mission and goals of our clients and the company What You Must Possess ● Computer proficiency ● Ability to learn multiple databases ● Multitasking skills ● Organizational skills, attention to detail, and flexibility ● Ability to perform repeated tasks with a high level of accuracy ● Compliance with company and client-specific procedures for insurance follow-ups ● Working knowledge of HIPAA and Red Flag regulations What You Shall Receive ● HMO coverage with two free dependents upon regularization ● VL/SL credits upon regularization ● Friendly and supportive work culture ● 13th-month pay and other Philippine-government-mandated benefits ● Non-taxable allowances ● Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider ● Full-time position ● Monday to Friday, night shift ● On-site work setup Why Join Our Company You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.