Capital Humano Superior busca Customer Service Team Leader Bilingual SAP Required en San Pedro Tlaquepaque, Jalisco : An international company is seeking a Customer Service Team Leader / Supervisor to join its team in the Guadalajara Metropolitan Area .

We are looking for a professional with strong leadership and interpersonal skills, as well as advanced English proficiency , since this role supports operations in the United States and Canada.

Schedule : Monday to Friday, 7:30 AM 4:30 PM

Salary : $35,000 $40,000 MXN per month

Key Responsibilities :

- Supervise and coordinate daily functions of the Customer Service team.
- Lead, motivate, and develop team members.
- Ensure quality standards and order entry metrics are achieved.
- Drive continuous improvement initiatives.
- Provide training and performance follow-up.
- Resolve operational and customer issues.
- Collaborate with cross-functional departments to achieve business goals.

Requirements :

- Bachelors degree or equivalent experience.
- Minimum 5 years of experience in Customer Service with team leadership responsibilities.
- Advanced English Mandatory.




- SAP proficiency Mandatory.
- Experience working with performance and quality metrics.
- Excellent communication and leadership skills.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office.

Key Competencies :

- Leadership and team development.
- Conflict resolution.
- Effective communication.
- Results-oriented mindset.
- Teamwork and collaboration.
- Planning and organization skills.

Benefits :

- Annual Performance Bonus: 8% of annual salary

- Medical Expense Insurance

- Life Insurance

- Law Benefits:

- 12 vacation days

- 65% vacation premium

- 30-day Christmas bonus (Aguinaldo)

- Pantry vouchers 10%

- Savings Fund 13%

Nível de educación deseada : Superior - titulado

Nível de experiência deseada : Nível Experto

Función departamental : Atención al cliente

Industria : Automatización Industrial

Habilidades :

- Customer Service
- Advanced English
- Service Team Leader

📌 Customer Service Team Leader Bilingual SAP Required (San Pedro Tlaquepaque)
🏢 Capital Humano Superior
📍 San Pedro Tlaquepaque