Job Req Id: 26956184

Location(s): Ciudad De Mexico, Ciudad De Mexico, Mexico

Job Type : Hybrid

Posted: May. 13, 2026

Discover your future at Citi : Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview : The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities :

- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations

- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.

- Analyze Operations information and make evaluative judgements to solve problems

- Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures

- Identify hiring needs to ensure adequate staffing

- Serve as a backup for manager, as needed

- Has the ability to operate with a limited level of direct supervision.

- Can exercise independence of judgement and autonomy.

- Acts as SME to senior stakeholders and /or other team members.

- Ability to manage teams.





- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. - Qualifications :

- 2-5 years of related business experience including at least one-year supervisory experience

- Proficient in Microsoft Office

- Proactive leadership and motivational skills

- Proven organization and time management skills

- Demonstrated problem-solving and decision-making skills

- Consistently demonstrates clear and concise written and verbal communication skills - Education :

- Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

- Conocimientos básicos o Intermedios de metodología de proyectos Agile, Scrum, planeación y cumplimiento de fechas
- Conocimiento de regulación fiscal CFDI 4.0 para emisión de Facturación
- Ingles Básico o Intermedio, para conferencias esporádicas en este idioma
- Administración de proyectos
- Conocimientos intermedios de productos bancarios y funcionalidad.
- Habilidad en Negociación y solución de problemas
- Gestión de Equipos multidisciplinarios
- Facilidad de palabra y Negociación de conflictos
- Flexibilidad de horario
- Trabajo Hibrido
- Manager con linea de reporte de 14 colaboradores
- Nível C11

Líder de requerimientos para mantenimiento de estados de cuenta con conocimientos básicos o intermedios en administración de proyectos, así como la atención de mantenimiento de preferencias de envío de estados de cuenta, relación con Proveedores y seguimiento de gastos. Job Family Group :Operations - Core

- Job Family : Operations Support
- Time Type : Full time
- Most Relevant Skills :Please see the requirements listed above.
- Other Relevant Skills :For complementary skills, please see above and/or contact the recruiter.- View Citi’s EEO Policy Statement and the Know Your Rights poster._

📌 Banamex Supervisor Senior de Apoyo de Operaciones (Ciudad de México)
🏢 Citi
📍 Ciudad de México