The idóneo candidate should possess a blend of software engineering and production operations experience, capable of ensuring reliability, scalability, performance, and availability of mission-critical applications running on AWS. The role requires proactive incident management, platform automation, observability engineering, reliability governance, and continuous service improvement aligned to SRE principles.

Key Expectations

- Provide L3/L4 production support for business-critical applications.
- Lead Major Incident Management (P1/P2) and service restoration activities.
- Conduct root cause analysis (RCA) and drive permanent fixes.
- Identify recurring issues and implement automation-based solutions.
- Improve operational stability and reduce manual interventions.
- Automate infrastructure and operational tasks using Python and/or Bash.
- Improve platform reliability, resilience, and scalability.
- Implement monitoring, logging, alerting, and observability using CloudWatch and tools such as Grafana, Prometheus, or Datadog
- Reduce MTTR, MTTD, and operational toil.
- Drive reliability reviews and risk assessments.
- Establish proactive monitoring and alerting standards.
- Support chaos testing,



capacity planning, and resilience validation
- Support and troubleshoot Java Spring Boot Microservices.
- Analyze application performance bottlenecks and memory issues
- Integrate CI/CD with operational monitoring

Required Skills

- AWS: EC2, S3, VPC, IAM, RDS, ALB/ELB, Route 53, CloudWatch, Java microservices, Lamda
- IaC: Terraform, CloudFormation
- CI/CD: GitHub Actions, Git/GitHub
- Containers: Docker, ECS, Fargate, ECR
- Scripting: Python and/or Bash
- OS & Networking: Linux, VPC, Subnets, Routing, NAT, Security Groups• Security: IAM, KMS, Secrets Manager, CloudTrail
- Operations: Monitoring, Incident Management, Troubleshooting, RCA
- Working knowledge of Databases like RDBMS, MySQL, Postgress, MongoDB
- Strong expertise in assessing SRE, DevOps, and Observability maturity models, and defining improvement roadmaps.

Behavioral Competencies

- Excellent Communication, Interpersonal, and Presentation skills
- Strong Solutioning and problem‑solving mindset
- Accountability and ownership
- Ability to build and maintain strong stakeholder relationships

📌 Senior Technical LeadSupport (México)
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📍 México