On-siteMonday–Friday, 7:00 AM–4:00 PMMonthly Gross Salary: $19,500 MXNBenefits: Law benefits + 30 days of Christmas bonus + $1,000 MXN food vouchers + private medical insuranceAbout The OpportunityIntugo, in partnership with a foreign company specializing in healthcare revenue cycle management and technology-enabled healthcare services, is looking for a Contact Center Specialist to support patients, providers, and healthcare consumers.This position serves as a first point of contact, providing professional customer service through high-volume inbound calls. The role supports patient scheduling, registration, appointment management, information requests, and issue resolution while maintaining a positive patient experience and complying with healthcare privacy and service standards.Key Responsibilities- Answer high-volume inbound calls from patients, providers, and healthcare consumers in a professional and courteous manner.- Schedule, reschedule, and cancel patient appointments across healthcare facilities and clinics.- Provide accurate information regarding healthcare services, providers, locations, and procedures.- Verify patient demographics, insurance information, and registration details.- Resolve customer concerns and inquiries while maintaining a high level of patient satisfaction.- Accurately document interactions in electronic health record (EHR) and customer service systems.- Collaborate with clinics, providers, and support departments to address patient needs and service issues.- Follow established contact center procedures, workflows,



and service standards.- Maintain confidentiality of patient information and comply with HIPAA and privacy regulations.- Meet performance expectations related to quality, productivity, attendance, and service levels.Requirements- Completed degree / graduation required.- Strong verbal and written communication skills.- Ability to manage high-volume customer interactions professionally.- Ability to multitask and navigate multiple computer applications simultaneously.- Strong problem-solving skills and a customer-focused mindset.- Ability to work on-site.- Availability for the established 7:00 AM–4:00 PM schedule, Monday through Friday, with potential Saturday requirements.Preferred Qualifications- Previous experience in customer service, contact centers, healthcare, or patient access.- Experience working with healthcare systems or Electronic Health Records (EHR).- Experience with Epic is an advantage.- Familiarity with patient scheduling, registration, insurance verification, or healthcare-related customer service is preferred.Compensation & Benefits- Gross monthly salary: $19,500 MXN- Estimated net monthly salary: $16,680 MXN- Gross biweekly salary: $8,980 MXN- Estimated net biweekly salary: $7,686.12 MXN- Law benefits- 30 days of Christmas bonus- $1,000 MXN in food vouchers- Private medical insuranceJoin Intugo and become part of a team supporting patients and healthcare providers while delivering a professional and positive service experience.#J-18808-Ljbffr

📌 Contact Center Specialist (México)
🏢 Intugo México
📍 México