Agile Engine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! ABOUT THE ROLE We are looking for a Senior Cloud/Dev Ops Engineer to operate and improve the cloud infrastructure and reliability layers behind an enterprise data platform in a regulated healthcare environment. The mandatory requirements are 5+ years of experience in Cloud Engineering, Dev Ops, or Site Reliability Engineering, advanced hands-on experience with AWS EKS and Kubernetes, experience administering and troubleshooting Argo Workflows , and strong English communication skills. MUST HAVES - 5+ years of professional experience in Cloud Engineering, Dev Ops or Site Reliability Engineering. - Strong hands-on experience operating AWS infrastructure in production environments. - Advanced experience with Kubernetes and Amazon EKS , including workload operations, troubleshooting, access, observability, capacity, and reliability. - Hands-on experience administering and troubleshooting Argo Workflows or comparable workflow orchestration platforms. - Strong Infrastructure as Code experience with Terraform and source-controlled infrastructure practices. - Experience building, hardening, and supporting CI/CD pipelines and production release processes. - Strong experience with monitoring, logging, alerting, and incident-routing tools such as Splunk, Pager Duty, Opsgenie, or comparable platforms. - Demonstrated ability to lead complex incident resolution, perform root-cause analysis, and translate findings into preventive improvements. - Proficiency in automation and scripting using Python, Shell, Bash, or similar languages. - Ability to make well-reasoned technical decisions, identify tradeoffs, estimate work, and drive improvements across a complex platform.



- Experience mentoring engineers and collaborating effectively with Data Engineering, Security, Governance, Analytics, and business stakeholders. - Strong written and verbal English communication skills, with the ability to work directly with client stakeholders. - Availability to work within the Lat Am service window of approximately 9:00 AM to 6:00 PM Eastern Time and participate in an agreed on-call rotation. NICE TO HAVES - Experience supporting data-platform infrastructure involving Snowflake, dbt, Fivetran, HVR, Tableau Cloud, or custom ingestion pipelines. - Familiarity with data-specific observability platforms such as SYNQ. - Experience modernizing or migrating legacy orchestration and ingestion solutions such as Boomi or AWS Data Pipeline. - Experience with service-management and change-control tools such as Freshservice and Jira. - Experience operating in healthcare, life sciences, financial services, or another regulated environment. - Familiarity with HIPAA, GDPR, FDA-related controls, least-privilege access, separation of duties, and audit-ready operational practices. WHAT YOU WILL DO - Provide senior technical ownership for the Cloud / Dev Ops service tower during the Lat Am coverage window, including day-to-day operations, complex troubleshooting, and L2/L3 escalation. - Operate, maintain, and improve AWS infrastructure supporting the Data Platform, including Amazon EKS, S3, Event Bridge, SQS, API Gateway, Lambda, and related services. - Administer Kubernetes-hosted workloads and Argo Workflows, including deployment, scheduling, monitoring, troubleshooting, capacity management, resiliency, and recovery.



- Define and improve standards for Infrastructure as Code, configuration management, CI/CD, release execution, rollback, and environment consistency, primarily using Terraform and Git-based delivery practices. - Lead the consolidation and improvement of observability across infrastructure and data workloads, linking alerts to operational evidence from Argo, dbt, Snowflake, and supporting runbooks. - Improve alert routing and escalation workflows across tools such as Splunk, Opsgenie, Pager Duty, Microsoft Teams, and data-specific observability platforms. - Lead or support major incident response, root-cause analysis, post-incident reviews, and corrective actions, with clear communication to technical and service stakeholders. - Design and implement reliability improvements such as selective auto-remediation, dependency-aware alert correlation, impact analysis, and automation of repetitive operational work. - Track and contribute to service metrics including availability, SLA compliance, alert volumes, workflow reliability, deployment outcomes, and mean time to restore service. - Apply disciplined change-management, access-control, secrets-management, auditability, and documentation practices appropriate for a HIPAA-, GDPR-, and FDA-regulated environment. - Create and maintain runbooks, operating procedures, architecture context, recovery procedures, and knowledge-transfer materials. - Mentor Middle-level engineers, review technical work, improve team practices, and promote consistent execution across the distributed team. - Participate in the Cloud / Dev Ops on-call rotation for critical incidents outside staffed service hours. PERKS AND BENEFITS - Professional growth : Mentorship, Tech Talks, and personalized growth roadmaps. - Competitive compensation : USD-based pay with education, fitness, and team activity budgets. - Exciting projects : Modern solutions with Fortune 500 and top product companies. - Flextime : Versátil schedule with remote and office options. #J-18808-Ljbffr

📌 Senior cloud/devops engineer — remote + flexible hours (Tijuana)
🏢 Agileengine
📍 Tijuana