LATAM and Canada Life Event Services Consultant Mexico City, Mexico **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-latam/job/Mexico-City/LATAM-and-Canada-Life-Event-Services-Consultant_26038553-1) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-latam/job/Mexico-City/LATAM-and-Canada-Life-Event-Services-Consultant_26038553-1) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-latam/job/Mexico-City/LATAM-and-Canada-Life-Event-Services-Consultant_26038553-1) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-latam/job/Mexico-City/LATAM-and-Canada-Life-Event-Services-Consultant_26038553-1) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and adaptable benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description** For the moments when employees and their families need support the most, our internal, highly specialized Life Event Services (LES) group provides personalized connections to resources and benefits by tapping experts inside and outside the company. LES provides support employee needs in these core areas: Critial and crisis event support, domestic violence support, retirement support, survivor support, terminal illness support, and medical accommodations support. This job is responsible for delivering end-to-end Life Event Services (LES) support to Latin America (Brazil, Mexico, Chile, Argentina, Peru, Colombia), Cayman Islands, and Canada. In partnership with the regional LES /HRSC manager, this role will support the implementation of LES support strategies for each country, focusing on optimal employee support while ensuring appropriate riks management. Job expectations include working to local and regional HR, Benefits, HR Shared Services, Corporate Security partners as well as global LES partners, among others, to align processes to provide optimal support. Additionally, whe employee will provide case management support to employees and managers around complex, multi-dimensional life events, including consulting on individual employee issues regarding the bank's benefits programs and how they apply to each unique employee situation. Job expectations include probing to get to the root of an issue, identifying when a concern requires escalation or engagement with partners, and documenting facts in a system of record while maintaining ownership and accountability until resolution.



This role reports to the broarder International HR Shared Service Organization and the employee will be cross trained to support the Service Center. The employee will also cross train Service Center partners to provide LES coverage when needed. **Responsibilities** The Consultant must be a demonstrated self-starter with an excellent track record of success in their current environment. They must also be a strong, inquisitive, analytical, inclusive, customer service focused professional who can assess needs, partner with other areas, balancing competing priorities to offer solutions to reasonable solutions to employee LES needs. The Consultant will: + Support the ongoing effort to drive clarity and adoption Life Event Services support model in the region aligned to global efforts. + Partner with Corporate Security, Business Continuity, HR Generalists, Benefits, Legal and other local and global stakeholders to build and offer end to end support to employees. + Deliver end-to-end case management support to employees around complex life events from initial inquiry through case resolution. + Respond to inquiries effectively and timely, while demonstrating empathy towards the employee. + Prioritize time and effort according to the most urgent and sensitive employee, manager, or partner needs, engaging other Life Event Services Support teams as needed. + Document key facts and interactions related to the employee's life event in the case management system of record. + Maintain confidentiality and protect employee information. + Influence managers and other stakeholdrs to drive towards the optimal resolution that best balances bank policies and guidelines, employee needs and risk. + Drive communications and education campaigns to increase awareness and usage of LES services. + Participate and drive projects and initiatives to drive continuous improvement and risk mitigation. + Build a network key local and global partners that can support the build out and delivery of LES support + Provide HR Service Center Support when needed. + Oversee LES work performed by other Service Center team members. **Required Qualifications** + MUST have two or more years of experience working in HR related fields, OR MUST have two or more years providing support to individuals in difficult situations OR MUST have two or more years of leadership experience and considerable exposure handling escalations and issue management + Must have end to end high touch case management experience + Exceptional customer service with proven ability to demonstrate care, empathy, patience and listening skills + Ability to navigate numerous variables (including employee needs, line of business/partner considerations, and risks) and creatively problem-solve based on information on hand + Excellent verbal and written communication skills - must be able to understand and explain complex topics to people in clear, concise and understandable terms + Proven experience in researching, documenting, and escalating issues and/or processes as required + Excellent typing skills and computer proficiency, including the ability to talk, type and navigate multiple systems simultaneously + Ability to navigate a conversation in a confident manner geared towards resolution and accurate data collection/confirmation(asking closed-ended questions in an empathetic way) + Demonstrated ability to research, analyze and navigate complex situations with competing priorities to deliver complete solutions and build processes and procedures where none exist. + Experience creating and implementing action plans to drive business objective + Needs to be fluent in English and Spanish. **Desired Qualifications** + Portuguese language proficiency. + Working with across multiple countries in the America´s region. + Experience working in Employee Relations,



Life Event Services or HR Generalists roles **Skills** + Active Listening + Effective Communication + Attention to Detail + Networking and Influence Skills + Prioritization + Research + Customer Service Management + Critical Thinking + Decision Making + Stakeholder Management Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster. View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Investment products offered through MLPF&S; and insurance and annuity products offered through MLLA: **Are Not FDIC Insured** **Are Not Bank Guaranteed** **May Lose Value** **Are Not Deposits** **Are Not Insured by Any Federal Government Agency** **Are not a condition to Any Banking Service or Activity** Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S;" or "Merrill") makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation ("BofA Corp."). MLPF&S; is a registered broker-dealer, registered investment adviser, **Member SIPC** and a wholly owned subsidiary of BofA Corp. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation. Trust, fiduciary and investment management services are provided by Bank of America, N.A., Member FDIC and wholly owned subsidiary of Bank of America Corporation ("BofA Corp."). Bank of America Private Bank is a division of Bank of America, N.A. Banking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation. © 2026 Bank of America Corporation. All rights reserved.

📌 LATAM and Canada Life Event Services Consultant (Ciudad de México)
🏢 Bank Of America
📍 Ciudad de México