- Service Now Certified System Administrator (CSA)
- Service Now Certified Application Developer (CAD)

Experience

- Minimum 5 years of Service Now development experience
- Minimum 2 years of hands‑on experience implementing Service Now ITOM Event Management in a production enterprise environment
- Experience with Event Management deployments from design through go‑live and post‑production support
- Experience working with large‑scale monitoring and observability platforms

Key Responsibilities Event Management Implementation

- Design, configure, implement, and maintain Service Now Event Management solutions.
- Configure Event Management architecture, event ingestion patterns, and operational dashboards
- Develop and maintain Event Rules, Alert Management configurations, and Event Processing Rules.
- Configure alert correlation,



alert suppression, de‑duplication, and noise reduction mechanisms.
- Implement Event‑to‑Incident automation and event‑driven workflows.

Integrations

- Integrate Service Now Event Management with third‑party monitoring and observability tools such as:
- Dynatrace
- AWS Cloud Watch
- Other enterprise monitoring solutions
- Develop and maintain integrations using:
- REST APIs
- SOAP Web Services
- MID Servers
- Webhooks
- Integration Hub
- Scripted APIs

Required Technical Skills

- ITOM Event Management , Alert Management
- CMDB , Discovery ,Service Mapping (preferred)

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📌 ServiceNow Developer (México)
🏢 Pyramid Consulting
📍 México