NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate-French to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Senior Associate - Full Time
Location: Remote
Requirements: • Availability to work 45 hours per week • Advanced English or Spanish Require French Language • Looking to work in IT Environment • 6 months of experience in Customer Service We Offer: • Competitive salary • Grocery Tickets - 12% of base salary • 30 days of christmas bonus • 12 days of vacations • 50% Vacation bonus • 5 personal days per year• Medical insurance (You and your family)• Life insurance





- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the company

Activities

- General L1 support for hardware and MS Office packages
- Advance technical support for in-house applications and developments
- Answer technical support calls providing and escalating to other support groups
- Provide support based on email generated requests or reports
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

#LI-LATAM

Helpdesk Senior Associate - French

📌 Helpdesk Senior Associate - French (Guadalajara)
🏢 NTT
📍 Guadalajara