By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do.
- Customer We focus on our customers’ success
- Innovation We create better solutions
- Collaboration We create success together
- Inclusion We always interact with others respectfully
- Candor We are open and honest with one another
- Integrity We do the right things and do things right

Key Responsibilities:
- Serve as a primary IT contact for site leadership, aligning support with operational needs. Coordinate cross-functionally to manage IT assets and ensure consistent service delivery.
- Customer Experience & Service Excellence Foster a customer-first mindset within the team. Oversee timely resolution of support issues; gather user feedback to improve service quality.
- Site Support & Integration Support new site launches, expansions, and acquisitions guided by Senior Leadership.



Help ensure smooth onboarding and integration using standard tools and processes.
- Process Standardization & Continuous Improvement Implement and maintain standardized IT support procedures and documentation. Identify opportunities for automation and efficiency gains in daily operations.
- Performance Monitoring Assist in defining and tracking key KPIs and SLAs to ensure service levels are met. Use data to identify trends, resolve recurring issues, and improve team performance.
- Team Leadership & Development Supervise and support a team of IT support associates, managing schedules and workloads. Provide coaching, training, and performance feedback to build team capability.

Additional Responsibilities:
- Participate in incident, problem, and change management processes.
- Support hardware/software procurement, tracking, and lifecycle management.
- Oversee and coordinate with vendors and managed service providers.
- Ensure compliance with IT security an

📌 Manager, IT Service Delivery (Tijuana)
🏢 Integer Holdings
📍 Tijuana