Product Specialist (Korean Bilingual Preferred) AO Korean/Bilingual is recommended, but not required.
Top skills:
Proficient in Microsoft Office Word, Excel, and Power Point. Ability to deep dive to perform root cause analysis Exceptional presentation, written, and verbal communication skills Fully onsite (Mon - Fri, 9:00 AM - 6:00 PM)
Must have Requirements: Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.; Must be able to drive – will occasionally drive (locally) between training facility, warehouse, and office. Great communicator; eager to learn and tenacious – able to communicate ideas and resolutions effectively. We’re looking for a go-getter that is proactive Root cause analysis Years of experience: 0-2 years of experience in an analytics focused role Specific responsibilities include: Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms. Monitor new model quality performance with comparing benchmark model trends Coordination of weekly,
monthly report and presentation to all related teams Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality. Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories. Background & Competencies Required: Knowledge/expertise/experience Understanding manufacturing, engineering and design. Experience with in home appliance service, analysis, root cause determination and troubleshooting (not an absolute must-have) Skills: The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry Skills: The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sa