We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION: Manage end-to-end customer order fulfillment and ensure a positive customer experience. Provide proactive updates on order status, delivery schedules, and potential risks. Partner with Sales to support customer retention and business growth within assigned accounts. Collaborate with cross-functional teams to ensure on‑time delivery and resolve supply chain issues. Coordinate and resolve quality concerns, non‑conformance cases, and customer escalations. Monitor service performance metrics and communicate results to customers and internal stakeholders. Build strong customer relationships by serving as a trusted point of contact. Identify and drive continuous improvement opportunities to enhance customer satisfaction and operational efficiency. Perform additional duties and special projects as assigned.
YOU HAVE: Bachelor's Degree in Business, Engineering (Electrical/Mechanical), or a related field preferred. + 3 years of proven Experience in Customer Service, Customer Success, Sales Support, or Account Management within a manufacturing, industrial, or metal-mechanic environment preferred. Proven Proficiency with Salesforce, customer portals, and Microsoft Office applications. Proven intermediate to advanced Excel skills is required. Bilingual, strong written and verbal communication skills in English and Spanish is required. Ability to manage multiple customer accounts, priorities, and projects while maintaining a high level of accuracy and responsiveness. Proven ability to build strong relationships and maintain a professional, customer‑focused approach, including managing escalations and sensitive customer situations. Strong collaboration skills with the ability to work effectively across Sa