Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary Associate Specialist, Cross-Border Payment Operations Overview: Support the daily operations of our payment processes, ensuring the documented data is accurate. The candidate should have a foundational understanding of the payments industry and have a proactive approach to operational tasks.
Responsibilities Assist in the daily operational task of collating data on the payout partners and ensuring accuracy and timeliness Monitor transaction flows to identify and address issues promptly Identify and resolve payment-related issues and discrepancies,



escalating complex cases as needed Accurately enter and maintain transaction data in relevant systems Assist customer service teams with payment-related inquiries and escalations, providing timely and accurate information Perform specific and time-boxed tasks in support of business goals to deliver new existing products Draft and contribute to the development of internal and external implementation documents and process flows Support initiatives aimed at improving payment processes and operational efficiency Experiences and Qualifications Strong attention to detail and accuracy. Strong analytical and problem-solving skills. Professional working proficiency in English, with the ability to communicate effectively in verbal and written interactions with integral stakeholders. Proficiency in Microsoft Office Suite, including intermediate Excel skills. Ability to manage multiple tasks, prioritize workload, and mee

📌 Associate specialist, cross-border payment operations (Ciudad de México)
🏢 Mastercard
📍 Ciudad de México