We are seeking an L1 Support Engineer with exposure to Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) to provide first-line support for e Commerce applications. The role involves monitoring systems, handling incidents, performing basic troubleshooting, and analyzing logs to ensure platform stability. The engineer will coordinate closely with L2/L3 teams and business stakeholders for timely issue resolution. Strong communication skills and the ability to work in an agile, fast-paced support environment are essential.
Responsibilities: Analyze and diagnose technical issues in e-commerce applications Identify root causes of issues, whether in code, configuration, or infrastructure Develop and implement hotfixes in a controlled and efficient manner Propose and implement optimizations for the platform and its components Maintain constant and clear communication with both technical and non-technical teams Participate in ticket and incident management using Jira Collaborate in an agile environment with a focus on continuous improvement Technical Requirements (Hard Skills): English proficiency (written and spoken) Programming in Java with Spring Boot Hands-on exposure to Salesforce Commerce Cloud (SFCC) or IBM Sterling Order Management, including the Customer Care Console (CCC) - Good to Have (Not Mandatory ) Proficiency in Oracle and Mongo DB databases Solid knowledge of Unix/Linux systems Experience in log analysis, debugging, and monitoring tools Familiarity with agile methodologies (Scrum) Proficiency with tools such as Jira and version control systems (Git) Soft Skills: English proficiency is required due to frequent communication with English-speaking vendors and partners Critical thinking and analysis to identify root causes of problems Problem-solving under pressure and in critical situations High adaptability and willingness to work outside standard hours when needed Clear and effective written and verbal communication Ability to communicate te

📌 support engineer (Jalisco)
🏢 KogniVera
📍 Jalisco