Eaton’s Corporate Sector division is currently seeking a Infrastructure Supervisor.
What You’ll Do Job Summary The primary function of this position is to manage overall operational excellence for a Site IT support team. Manage and coordinate escalations across various integral product teams, accountable for site related escalations, and lead global improvement initiatives. This is a working manager role.
Job Responsibilities Tools/Technology Assist with support of site-based IT systems including oversight of overall PC lifecycle process within Zone. Limited volume compared to their technical team. Participate in troubleshooting and resolution of larger complex IT issues. Coordinate with other IT teams as needed and required. Smart Hands in Server Rooms: Provide hands-on support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, VMs, and UPS systems. Physical Security: Support visitor management systems and physical security technologies (e.g., Lenel access control, video surveillance). Network Infrastructure:



Perform advanced troubleshooting across LAN/WAN, OT environments, and assist with network security operations. Mobile Support: Manage on-site cellular infrastructure and provide mobile device support. Operational Technology: Assesses readiness of new/emerging OT technology for implementation (network connectivity, firewall, network segmentation, vlans), Industry 4.0. Process Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users and maintain high levels of performance in achieving service level agreements. Knowledge Management: Develop and maintain technical documentation, manuals, and knowledge base articles. Accountable for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required. Participate in application, infrastructure, s

📌 Infrastructure supervisor (Santiago de Querétaro)
🏢 EATON
📍 Santiago de Querétaro