The Implementation Engineer is responsible for overseeing the delivery of complex technical services to customers, managing processes, maintaining customer communication, and executing technical services.
Responsibilities Oversee and execute complex technical projects to establish or bolster the company’s position within the customer base. Configure and deliver servers for implementations and migrations. Set up HA & DR redundancy configurations and deliveries. Configure sandboxes and make database changes. Collaborate with Customer Success and Project Management to ensure SLAs are met for scheduling and delivering customer events. Maintain cohesive records of changes made to customer environments. Maintain server setup guides and other process documentation for technical activities. Communicate directly with customers to scope and resolve requests. Qualifications 4+ years of experience in technical support, operations, or a similar role within the software industry.
4+ years of experience with technical aspects of Secure Link and Secure Link enterprise products or comparable technology. 4+ years of experience with Linux, SQL; experience with Bash Scripting and/or Python is preferred. Understanding of system, application, and network architectures and best practices. Experience in case management and resolution. Knowledge of customer service best practices. Excellent verbal and written communication skills. What We Offer Exciting Projects: Come take your place at the forefront of digital transformation With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our integral centers or client facilities
Work-Life Balance: Global Logic prioritizes work-life balance, which is why we offer flexible work schedules. We offer you th