Customer Service Responsible for establishing and maintaining a good relationship with all customers in the area and interacting with them regularly and proactively Accountable that customer experience touchpoints are followed during the whole service contract lifecycle Accountable for customer retention by ensuring that service commitments are met and that promises to the customer are kept (together with the rest of KONE team) Communicates to customers that promises have been delivered Ensures that customers' queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis (together with the rest of KONE team) Safety and Quality Ensures safety of all employees and end-users Accountable for the delivery of service according to the service contract commitments, the time limits, the KONE quality standards and the local regulations Ensures high quality of service through presence in the field,



regular field audits and promoting a strong safety and quality culture Analyses and takes the necessary actions when new equipment enters the service base Responsible for investigating near misses, incidents and accidents, and following company policy on evidence custody and internal reporting People management / Leadership Develops the competences, motivation and overall performance of the technicians by regular coaching Ensures the correct level of resourcing in the short-term through absence management and in the mid-term through capacity planning (together with their manager) Responsible for determining and approving technicians’ performance objectives Responsible for individual target setting and action planning annually, followed-up in regular reviews (Field Operations Management Model FOMM) Responsible for cascading the FL and regional direction and targets to his/her team Responsible for making sure that individual targets are defined in the beginning of the year and adjusted if needed during the year Re

📌 Supervisor de mantenimiento cuentas clave (Cancún)
🏢 Kone
📍 Cancún