POSITION SUMMARY The Sr. Analyst, Process Enablement – Supply Chain provides expertise and structured support for supply chain business processes, ensuring accurate issue triage, process guidance, and effective adoption of integral templates and procedures. Act as a dedicated super user for supply chain end-to-end processes, providing functional clarification, performing issue triage, and supporting user enablement activities. This position reports to Manager, Process Enablement.
RESPONSIBILITIES Supports supply chain-specific Oracle EBS modules including Order Management & Shipping (ONT), Sourcing & Purchasing (PR/PO), Advanced Quoting & Pricing (ADV QP), Project Manufacturing (MFG), Project Management (MGT), Oracle Time & Labor (OTL), Billing (BILL), and HRMS. Owns resolution of service module-specific issues from initial triage through escalation. Documents business requirements and assesses process impacts related to service processes. Provides updates on solution design, implemented fixes, and functionally resolved tickets. Interfaces with supply chain business functions,



Business Process Enablement Lead, and Training & Knowledge Coordinator on the business side. Escalates unresolved issues to ERP Second Level Support on the IT side. Performs structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for supply chain-specific processes. Handles module-specific user queries and functional triage across Order Management, Purchasing, Quoting, and related modules. Advises Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules. Reduces avoidable tickets by providing immediate clarification and hands-on guidance to users. Oracle EBS (ONT, PR/PO, ADV QP, Project MFG, Project MGT, OTL, BILL, HRMS), Service Now, Share Point, process mapping, transaction flow analysis, and exception handling methodologies. QUALIF

📌 Sr. analyst, process enablement (Mexicali)
🏢 Vertiv Group
📍 Mexicali