POSITION SUMMARY The Sr. Analyst, Process Improvement - Manufacturing provides expertise and structured support for manufacturing business processes, ensuring accurate issue triage, process guidance, and effective adoption of general templates and procedures. Act as a dedicated super user for manufacturing end-to-end processes, providing functional clarification, performing issue triage, and supporting user enablement activities. This position reports to Manager, Process Enablement. RESPONSIBILITIES Supports manufacturing-specific Oracle EBS modules including Bill of Materials (BOM), Work in Progress (WIP), Quality (QLT), Manufacturing Configurator, Planning (MRP execution), and Inventory Management (INV). Owns resolution of service module-specific issues from initial triage through escalation. Documents business requirements and assesses process impacts related to service processes. Provides updates on solution design, implemented fixes, and functionally resolved tickets. Interfaces with manufacturing business functions, Business Process Enablement Lead,



and Training & Knowledge Coordinator on the business side. Escalates unresolved issues to ERP Second Level Support on the IT side. Performs structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for manufacturing-specific processes. Handles module-specific user queries and functional triage across BOM, WIP, Quality, and related modules. Advises Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules. Reduces avoidable tickets by providing immediate clarification and hands‑on guidance to users. Oracle EBS (BOM, WIP, QLT, Manufacturing Configurator, MRP, INV), Service Now, Share Point, process mapping, transaction flow analysis, and exception handling methodologies. QUALIFICATIONS Bachelor’s degree in Business Administration, Accounting, Finance, Economic

📌 Sr. analyst, process enablement (Mexicali)
🏢 Vertiv Group
📍 Mexicali