About the Role - Customer Experience Agent at Door Dash We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join Door Dash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of Door Dash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor.
Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business. Job Highlights: Full-time position Weekly pay (every Friday) Direct contract with Door Dash Compensation and Bonuses: Monthly wellness bonus: $1,000 MXN Monthly grocery vouchers: $1,000 MXN Performance bonus: Up to $3,750 MXN Additional Benefits:
Paid personal days in addition to legally mandated vacation days Work-from-home equipment provided Life insurance Aguinaldo: 15 days Savings fund: 10% Social Security and Medical Coverage: IMSS Ambulance service: 5 free events Medical assistance at home: 2 free events, subsequent services at preferential costs 24/7 medical orientation: Free phone consultations year-round Psychological assistance: Free initial consultation, preferential rates for additional sessions Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM Dental assistance and vision care program You're excited about this opportunity because you will... Handle three main channels: Inbound Calls, Chats, and Emails for Door Dash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction. Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner. Develop deep expertise in how Do
📌 Customer experience agent (Ciudad de México)
🏢 DoorDash Mexico
📍 Ciudad de México
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