Service Now HAM/SAM Developer - JD The idóneo candidate will lead and deliver OOB implementations for HAM and SAM, ensuring robust asset lifecycle processes, data quality, integrations with enterprise systems/tools, and compliance-ready reporting. This role requires strong hands-on configuration skills, data migration experience, and the ability to build/maintain integrations and automation using Service Now best practices
Technology Service Now - Hardware Asset Management, Software Asset Management
Experience Level 5+ years' experience and proven specialization in Service Now ITAM implementation 3+ HAM/SAM implementations as Developer Preferred Certifications Service Now SAM Pro Certification Service Now HAM Pro Certification Job Description HAM (Hardware Asset Management) Implement and configure Service Now HAM OOB processes end-to-end, including: Procurement intake / ordering alignment, Stockroom setup and inventory operations, Asset allocation / deployment / assignment, Maintenance / refresh, Retirement / disposal Configure and manage Stockrooms, Transfer Orders,



inventory movement, asset check-in/check-out, and related inventory controls. Set up and govern Hardware Models, Model Categories, Manufacturers, and standardization rules. Ensure hardware asset records align appropriately with CMDB CIs where applicable (data quality, duplication controls, lifecycle alignment). Support operational readiness through runbooks, documentation, and stakeholder training for asset teams SAM (Software Asset Management) - OOB Implementation Implement and configure Service Now SAM OOB capabilities including software model/catalog setup, normalization concepts, entitlement tracking, and license/compliance reporting as applicable. Build and govern the software catalog and maintain data quality for software models and discovery/inventory sources. Support implementation for Tier-1 publishers such as Microsoft, Oracle, SAP, Adobe, IBM, including required configuration and compliance in

📌 Servicenow itam developer sr. (Jalisco)
🏢 Infosys
📍 Jalisco